Sales & Franchise
Customer Support Executive
Answer the calls, messages and complaints that reach Melado head office.
- Location
- Any Melado branch — 27 cities
- Type
- Full time
- Openings
- 3
- Experience
- 1 year in customer service
- Education
- Intermediate or above
When something goes wrong with an order, this is who the customer reaches. The job is to fix it, and to make sure somebody hears about why it happened.
What the job involves
- Handle calls, WhatsApp and social messages from customers
- Resolve complaints and follow them through to a real fix
- Log every issue so patterns become visible
- Pass branch level problems to the right manager
- Follow up with customers after a complaint is closed
What we are looking for
- You stay patient with people who are not being patient with you
- You write clearly in English and Urdu
- You can work a rota that includes weekends
What you get
- A salary paid on time, every month
- Training at a working Melado branch before you start on your own
- Staff discount on the full Melado range
- Room to move up: most of our branch managers started at the counter
Apply for this role
No CV needed. Two minutes.
